CONTACT
For data protection requests (GDPR)
We acknowledge data-subject access, rectification, erasure, portability, and restriction requests within one business day. Full response within one month, as required by Art. 12(3).
For abuse, harassment, or safety concerns
You can also use the in-app Report menu — that routes into the same queue as this mailbox.
For illegal content notices (EU DSA Art. 16)
Anyone can file an Art. 16 notice — you do not need a Shippin account. We acknowledge receipt and act without undue delay.
Or fill in the structured form at /report-illegal-content. Both channels route into the same queue.
For authorities (EU DSA Single Point of Contact)
Languages: English, Swedish.This is our Art. 11 single point of contact for Member-State authorities and the European Commission.
For appeals against restrictions
Reference the receipt number from your Statement of Reasons. We respond within two business days. You may also refer your dispute to a certified out-of-court dispute-settlement body under DSA Art. 21.
General inquiries
For anything that doesn't fit the channels above.